Privacy Policy

Yuki Lash Salon ("we," "us," or "our") operates a studio booking app that lets clients browse lash services, schedule appointments, and manage their visits. This Privacy Policy applies to information we collect through the app, our website, and in our studio.

By using our booking app, you agree to the collection and use of information in accordance with this policy.

We collect the following categories of information:

• Account details: your name, email address, phone number, and password.
• Booking information: the services you select, appointment dates and times, preferred technician, and visit history.
• Lash & health preferences: allergies, sensitivities, and styling notes you choose to share so we can deliver a safe, personalized service.
• Payment information: processed securely by our payment provider; we do not store full card numbers on our servers.
• Usage & device data: app interactions, device type, and approximate location used to improve performance.

We use the information we collect to:

• Confirm, schedule, and manage your lash appointments.
• Send appointment reminders, confirmations, and aftercare instructions.
• Personalize service recommendations and styling notes.
• Process payments, deposits, and refunds.
• Respond to your questions and provide customer support.
• Improve our app, services, and overall studio experience.

When you book an appointment, we use your contact details to send confirmations and reminders. If a service requires a deposit, your payment is handled by a trusted third-party payment processor under their own security standards.

Cancellation or no-show information may be recorded to apply our booking policy fairly to all clients.

We do not sell your personal information. We only share it with:

• Service providers who help us operate the app, such as payment processors, scheduling tools, and messaging services.
• Our lash technicians, limited to the details needed to perform your service.
• Authorities when required by law or to protect our rights and the safety of others.

We keep your information only for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account at any time, subject to records we are required to retain.

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your account and data.
• Opt out of marketing messages while still receiving essential booking notifications.

To exercise any of these rights, contact us using the details below.

We use industry-standard safeguards, including encryption in transit and restricted access controls, to protect your information. While no method of transmission is completely secure, we continuously work to keep your data safe.

Our booking app is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can remove it.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, notify you within the app. Continued use of our services after changes take effect means you accept the updated policy.

If you have questions about this Privacy Policy or how we handle your information, please reach out: